Shipping, handling, and returns

We at Community Grains are small but capable team, working to get your orders to you quickly and with care. Here is some information about our shipping & handling practices: 

1. Timing. Our main shipping days for most products are Monday and Wednesday. Orders for our bread* ship out on Monday and Tuesday mornings. If you order after Monday, you will likely not receive your order until the following week. Our bread is perishable, so this shipping schedule ensures the shortest travel time. 

If you need your order by a specific day, please email us at orders@community grains.com, and we will do our best to accommodate your request. 

2. Transparency. Community Grains is a small business, which means that we have very little control over our shipping rates. Due to constant fluctuation in shipping costs, basing our rates on the weight and size of products, as well as the destination, is the fairest and most transparent way for us to get our goods to you. The easiest way to cut down on shipping rates per number of products is to increase the number of products you order. You can combine an order with a friend or neighbor or order more at once to stock up for later. 

3. Environment. We use recyclable paper and cardboard shipping supplies. We also reuse materials when possible. We offer bulk sizes on some items for minimal packaging and best value.

*As a reminder, our Identity Preserved Hearth Bread will arrive thawed—you should refrigerate, freeze, or bake it immediately. Click here for storage and baking instructions. 

FAQs

1. May I pick up directly from your Oakland office?

Yes, you can- just select "local pick up" at check out! Please email us at orders@communitygrains.com or call us at 510-547-3737 to let us know when you are hoping to come by. We are a small team and do not always have someone in the office, so this will ensure that someone is here when you come by! You can ring the doorbell or call us when you arrive to pick up and we will bring your order out to you. 

Our address is 6557 Shattuck Ave, Oakland CA 94609. 

2. What happens if my items are damaged when they arrive? 

We realize that items may arrive in a condition different to that of when we shipped them, due to how they are handled in transit. If you notice any damage, please let us know by taking a picture of the damage and emailing it to us at orders@communitygrains.com, so that we may notify the carrier. Please include your name and order number number in the email. 

3. Can I return a product?

We are not able to accept returns of the products due to food safety standards. If there is an issue with your order, please contact us directly at orders@communitygrains.com for us to send a replacement. 

If you need to cancel your order, please email us to let us know as soon as possible after you place your order. Please note that you cannot cancel your order once your order has been fulfilled (fulfillment may occur anytime from the day you place your order to several business days after, depending on type of product, day of the week ordered, and time of year). 

3. Do you offer wholesale pricing? 

For wholesale inquiries, please email sales@communitygrains.com.